SAP Basis Expertise

Microexcel can provide a high-availability (99.5% up-time) and high-performance turn-key solution for supporting your SAP systems environment. We will get you out of the business of finding, hiring and retaining qualified Basis personnel, as well as the ongoing challenge of maintaining your hardware and software to support your SAP environment.

Microexcel provides system administration (Basis) services including backup, help desk and operational management of the hardware and software far more effectively and efficiently then can typically be done with internal teams. Microexcel will provide a one-stop, single-source solution encompassing system administration of the entire SAP technical landscape. All of this is possible due to the magnitude of experience gained over the years supporting customers with various SAP landscapes and developing streamlined processes and best practices based on it.

SAP Basis Competencies

Microexcel’s Basis Support services include the following

Key Engagements

The client  is  a  global  leader  engaged in  the  manufacturing  of mobile  data  capture and  delivery equipment such as barcode scanners, mobile computers, RFID systems etc.

The Challenge

The client's business operations were supported by a heterogeneous systems landscape consisting of SAP R3 4.7 and several custom applications. The client had implemented a number of core modules. As the SAP landscape was heavily customized to the client's business environment at different locations, maintaining this infrastructure was a challenging task. Ensuring high availability and performance of these systems was critical but challenging for existing internal support staff.

The client decided to outsource its SAP support to a partner and wanted for it to also assume responsibility for SAP Basis Administration and delivering enhancements for SAP. The objective was to evolve the existing support model to a managed services framework based on SLAs.

Microexcel conducted a detailed assessment of the client's support and maintenance processes.  Then by applying its well developed methodologies and best practices, Microexcel provided an SLA-driven SAP Basis administration and application support that greatly enhanced the client’s SAP system’s overall maintenance, reliability and performance.

Microexcel’s SAP Offerings

To know more about our SAP services, please send us an email to sales@microexcel.com or call us at
201-866-6789 ext 10.