Demandware Application Management Services

As e-commerce makes rapid strides in the digital era as the engine behind customer acquisition, product discoverability and customer engagement, it is fundamentally altering the business landscape for online and brick and mortar retail stores and pushing innovation in supply chain and social commerce.

DemandwareAMS

Microexcel has deep experience in implementing both Demandware (formally Salesforce commerce cloud) and customized Salesforce commerce cloud solutions. We incorporate best practices to address the unique business goals and digital transformation needs of each customer.

The launch of a new site is just the first step. No retail business can afford to maintain a business as usual philosophy. Microexcel works with all of our clients post launch to help them evolve their customer’s online shopping experience. Whether that means helping them to:

  • Define their multi-brand, multi-site digital commerce strategy
  • Assess different third-party technologies & integration
  • Develop a microsite
  • Add new functionality for better user experience
  • Deploy new software releases of new features and enhancements

We provide support at every stage of the lifecycle from requirements planning to deployment to site monitoring and beyond, so you can focus on growing your business. Our team of retail experts partner with our customers to define the right strategy, whether you want to go international, offer an omni-channel experience or drive customer loyalty, Microexcel is the right partner to help you achieve your goals.

Rely on us to manage your Demandware technology needs through our Application Management Services (AMS). Our comprehensive program provides world-class, 24/7 technical and troubleshooting support, on-going management, optimization and business change management.

Support

  • User support
  • System stabilization and performance tuning
  • Technical support (bug fixes and error resolutions)
  • Production engineering storefront, etc. (enhancements/custom modifications)
  • Responsive design for mobile and tablets

Continuous Management

  • Daily system health checks
  • Product maintenance and product catalog set-up
  • Marketing campaign (PROMO) support
  • Development of user engagement channels (loyalty programs etc.)
  • Interactive user experience
  • Data maintenance
  • Functional and technical training
  • Release management
  • Upgrades

Optimization

  • Search integration and optimization
  • Code optimization
  • Performance optimization
  • New technology (mobile commerce)
  • Validation and verification (testing)

Business Change Management

  • 3rd party integrations (payments gateways, shipping & logistics, market places etc.)
  • Retailer integration (enterprise applications – ERP, CRM, OMS)
  • Product information integration (product details originating from PLM, PIM, and DAM platforms)
  • Migration of B2C mobile site to out-of-the box DW responsive design
  • Analytics and BI applications
  • Extension/theme development
  • New functionality

Features of Demandware AMS:

  • Flexible monthly support hours based on YOUR business – no predefined hours
  • Cost effective delivery from off-shore, on-site, off-site, or hybrid models
  • 24/7 support and uptime monitoring
  • Adherence to strict SLAs to meet any business need
  • Dedicated Project Manager
  • Support for design modifications, extensions, customizations and integrations
  • Site performance Reviews (Analytics, SEO, Audits)

Microexcel’s Demandware Application Management Services program can be customized to meet your specific needs.

To know more about our Demandware AMS, please email info@microexcel.com.

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