Microsoft Premier Support

Microsoft Premier Support

Making your IT infrastructure more optimised, secured and available

Premier Support is a comprehensive support solution helps reduce costs and enhance productivity to realize new business opportunities for any stage of IT lifecycle.

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Reduced Costs

By reducing downtime, risks/critical incidents and increasing productivity, Premier helps you lower the TCO drastically and deliver significant cost savings.

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Greater System Reliability

Business downtimes are reduced thanks to the 24×7 prioritized resolution support which helps in the management of critical situation and provides rapid on-site support.

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Increased Productivity

Increase the productivity of your internal IT staff with training, workshops and access to the knowledge base – enabling you to do more with less.

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Increased Value of your Software Investments

Get access to IT best practices, recommendations on operations, configuration, and architecture aimed at improving the operational efficiency, availability, and security of the servers.

End to End Managed Support for Microsoft Stack Brought to You by Microexcel

Microsoft’s Managed Services offerings have helped businesses manage their business-critical applications and environments.

Knowledge Transfer & Information Services

  • Premier On-line
  • Best Practice Information
  • Alerts & Newsflashes
  • Security Bulletins
  • Support Lifecycle
  • Product Roadmap
  • Information Events
  • Beta and TAPs

Proactive Preventive Services

  • RAPS – Risk Assessment Programs
  • Technology Workshops+
  • Health Checks

Support Account Management

  • Profile & Report
  • Knowledge Transfer
  • Plan & Facilitate Resources
  • Manage Problem Response
  • Escalation Management
  • Plan Training
  • Multi-Vendor Problem Resolution

Reactive Problem Resolution Support

  • Break Fix Hours – 24×7
  • ROSS
  • Crit-Sit
  • Multi-Vendor Resoultion
  • Escalation
  • 3rd Tier Support

Multifaceted Support Needs

No matter how multifaceted your support needs are, Microsoft Premier Support gives you complete, end-to-end managed support across the full Microsoft platform. With Premier Support, you can increase your skills in the cloud, work together more strategically with Microsoft, and guide your customers into making the most out of their Microsoft investments.

With over 300 customers, our managed services offerings are comprehensive and are trusted by progressive businesses, regardless of size, industry type and technology infrastructure, to manage their business-critical applications and environments.

Microexcel – A Managed Services Partner of Microsoft

An approved managed services partner of Microsoft, we at Microexcel provide customers with hands-on, fast, and accurate support as well as prioritized product support, to suit your business needs.

The technical support also:

  • Maximizes customer satisfaction with service delivery backed by Microsoft
  • Drives your customers’ projects forward with proactive services
  • Leverages training, guidance, and resources designed to grow your expertise in high-demand solution areas, helps you identify risks, prevent issues, and improve your migration readiness
  • Helps you access to strategic insights and opportunities within Microsoft with a designated Technical Account Manager who knows your business and champions your goals

Microsoft Premier Support for Partners will meet your complex support needs by giving you complete, end-to-end managed support across the full Microsoft platform.

With Premier Support for Partners you can expand your capabilities in the cloud, collaborate more strategically with Microsoft, and empower your customers to make the most out of their Microsoft investments.

Microexcel offers businesses, seamless access to the Microsoft Support team including Product and Engineering teams allowing you to meet all your support requirements at prices guaranteed to make your business, happy!

Take the next step

Interested in more information on our Microsoft Premier Support? Reach out to our sales professionals via email at microsoft@microexcel.com or give us a call, 201-866-6789

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