Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Integration
Intelligent Customer Enagagement Solutions
Microsoft’s mission with Customer Engagement solutions from Microsoft Dynamics CRM is to enable companies to deliver amazing customer experiences via intelligent customer engagement. They provide end-to-end customer engagement solutions so that companies can deliver customer experiences that are personalized, proactive and predictive.
Intelligent and personalize customer experiences by creating end-to-end, outcome-focused journeys that engage customers at the right time and place with the right message.
Create proactive experiences by determining the next best interaction with your customer based on context.
Make customer engagement predictive by using analytics, internal and external data to identify patterns and predict outcomes.
Micorexcel uses Microsoft Dynamics Sure Step to help ensure your implementation is a success. Microsoft Dynamics Sure Step helps us to deliver a predictable, on-time and on-budget Microsoft Dynamics implementation that can provide you a quick return on investment, meet your business requirements, and help you be poised to meet future needs as your company evolves.