SAP SuccessFactors AMS Program

As organizations take the leap into investing in a strategic cloud-based HR solution, like SAP SuccessFactors, supporting this investment post implementation, sometimes becomes an afterthought. Considering the complex and timely nature of HR applications and sensitive HR processes in general, a cohesive and more cost-effective SAP SuccessFactors Application Management Services (AMS) program is easier to implement.

Microexcel has packaged application management services for SuccessFactors into three different levels that make it easy for organizations to ensure that they have the right program in place to manage frequent software releases, expand functionality to meet the future needs of their organizations, and simultaneously look for new ways to reduce cost.

Choose from three packaged AMS program levels:

  • Base – This package includes the basic services to manage the SAP SuccessFactors application support activities required to ensure the system remains up and running, to manage the day-to-day activities and support for any technical issues faced by end users.
  • Comfort – This package includes all the features of the Base package, plus the extended Level 2 support activities as well as some of the consulting activities. This package includes most of the activities contained in the SAP Launch (PREPARE – REALIZE – VERIFY – LAUNCH) methodology for operating SAP SF environments.
  • Priority – This package includes all the above features in Base and Comfort offered to manage the entire SAP SF landscape, including all activities critical to run SAP SF business processes seamlessly, and enhance the performance and stability of the SAP SF landscape

Our packages start at 50 hours of support/month, with flexible roll-over options:

Not sure which package is right for you? Microexcel offers the flexibility you’ve been looking for. We can start small with a pilot program and then customize a program that meets your specific needs and budget to ensure that your applications are running smoothly and satisfaction levels of your end users are a priority.

Microexcel has been a partner of choice for our global customers for close to two decades. Through our state-of-the-art centers in the US and India, our SAP AMS center of excellence includes experts with vast SAP experience and HR domain knowledge that focus on delivering the best service, no matter which program level you choose.

Microexcel’s SAP SuccessFactors AMS offers more value:

  • Flexible – SLA adjustable to match changing service level requirements
  • Better predictability – Flexible payment models
  • Scalable – Delivery models can be hybrid including remote/on-site & on-shore/off-shore

Contact info@microexel.com for more information on SAP SuccessFactors Application Management Services (AMS) program.

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