Tag: CRM

Unified Service Desk with Session Management in Microsoft Dynamics CRM and inContact

In a casual survey by Customer Dynamics, a Microexcel Company, conference attendees were asked how many applications their customer service agents typically use to service customers.

The Power of Microsoft Flow – Key Questions and Answers

Microsoft Flow was released in Q4 2016 and since then, there have been hundreds of organizations across 139 countries using the cloud-based service that makes it simple to automate…

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